Bixal

Government consulting | User Experience

Overview of work

I led a team of 4 creatives across marketing & copy editing, business analysis, and research & design to create a self servicing intranet for staff members at the Center for Medicare and Medicaid Services to access, manage, and request patient data. Additionally, I worked with a design manager to uncover gaps in our research processes and develop a new research practice to provide education on research standards for designers, and design transparency across department stakeholders. Much of my work revolved around roadmap planning, accessing areas for design improvement, communicating those to stakeholders and design, and leading the build out of our the CMCS intranet.