Bixal LLC
Overview of impact
Staff at the Centers for Medicare and Medicaid Services needed a self-service way to access, manage and request patient data, and Bixal’s design team had gaps in its research processes. I led the build of a self-service intranet and helped develop a new research practice for the design team.
Led a four-person team to design and build a self-service intranet for CMS
Gave staff a way to access, manage and request patient data on their own.
Created reusable tools for communicating design
Made design more transparent across departments and helped design teams communicate more effectively with government clients and internal stakeholders.
Planning & Research
